Refund policy

All products purchased from EZYPC are governed by the following terms and conditions. These terms and conditions include information about your legal rights and obligations, including exclusions and limitations that apply to you. By ordering any product from EZYPC ("EZYPC"), you ("Customer/Consumer") agree to be bound by the following terms and conditions listed below. You and EZYPC agree that these terms constitute the exclusive terms of the sales transaction between EZYPC and the Customer.

Terms of Use:

This Standard Terms and Conditions Agreement ("Agreement") contains the terms and conditions applicable to any product purchased, received, delivered, or used from EZYPC or any of its subsidiaries or affiliates. By accepting delivery of products purchased from EZYPC and described on your invoice, you agree to be bound by these terms and conditions. Any attempt to alter, supplement, or amend this document or to enter additional or different terms on a product order is hereby deemed null and void unless agreed to in writing by both parties. These terms and conditions may be changed at any time at the sole discretion of EZYPC without prior written notice.

Definitions:

"We," "Our," refers to EZYPC.

"You" or "Your" refers to the individual or entity named on the invoice.

Payment Terms:

Orders; Interest. Advertised prices are in Australian Dollars unless otherwise stated and do not include shipping, handling, and any taxes that may be levied by the jurisdiction in which you reside. Payment terms are at the discretion of EZYPC, and payment must be received by EZYPC prior to acceptance of an order unless otherwise agreed to in writing by EZYPC. EZYPC may invoice parts of an order separately. You agree to pay interest at the highest lawful rate on all overdue amounts.

Shipping and Ownership:

EZYPC will arrange for shipment of the products you purchase. Ownership of products transfers to you when EZYPC delivers the products to the carrier, and risk of loss passes to you when the carrier delivers the products to your specified address. Ownership of software remains with the software licensors. Your use of software is subject to applicable software license agreements. You must notify EZYPC of any items missing or damaged in your order within five (5) days of receipt of the products.

Cancellation:

Upon receipt of an order, we commence processing immediately. Since each PC we sell is customizable (or made to order), this includes ordering inventory, committing personnel resources, administrative work, and other related procedures, all of which represent costs to our business. Therefore, once an order is placed, we cannot accept cancellations and provide full refunds without cost. There are two options for canceling an order: 1) cancel the order and issue a refund, deducting a 25% restocking fee. 2) cancel the order and provide a full credit in the form of a promotional code for use on our website at another time. This code can be used in one or multiple transactions. We strongly recommend careful consideration of this cancellation policy before finalizing a purchase, as it is non-negotiable.

Warranty:

All PC systems come with a two-year warranty from the date of purchase. If your PC malfunctions during this period, you may return it to us for repair (shipping costs may apply). EZYPC offers a 24-month return-to-base warranty service starting from the date of purchase for all computers purchased. Our technicians may require up to 14 working days to complete any return-to-base warranty claims. Products manufactured by other vendors will have their own warranty/return information. Please check with the manufacturer for any warranty return information.

Please note that EZYPC does not provide services to international customers. All sales, warranties, and support are provided only within Australia.

Limitation of Liability:

EZYPC accepts no liability beyond the warranty terms set forth herein, including liability for inability to use products, loss or damage of data or software, or any liability for services and support. EZYPC is not liable for lost profits, business losses, or any consequential, special, indirect, or punitive damages, or for any claims by any third party, even if advised of the possibility of such damages, unless explicitly provided herein. You agree that EZYPC's liability for any liability arising from the purchase of products shall not exceed any damages paid by you under this agreement.